Patient and Community Advisory Group

Patient and Community Group April 2016We have a Patient and Community Advisory Group to help steer all of our engagement work.

The Chair of NHS Norwich CCG, Tracy Williams, said: “Patients and members of the local community are experts by their experiences, as much as clinicians and NHS managers. They know what it is like to receive care in many of our services, which they can put to good use to help inform NHS decision-making.

“This expert knowledge can ensure that Norwich CCG is engaging with the right people to plan the right health care for the residents of Norwich. I am impressed by the enthusiasm and commitment of the advisory group members, the CCG is looking forward to working closely with the patient and community advisory group going forwards."

The CCG’s lay Governing Body member for patient involvement, Irene MacDonald, said: “This is about rooting the patient voice in the CCG and making sure that it has the best advice on how to engage with patients and the public.” 

The PCAG will:

• Act as the lead advisory body to the NHS Norwich CCG Governing Body in relation to patient and public engagement
• Suggest ways the CCG could engage with patients on its priorities
• Consider proposals and identify areas which may be of particular interest or concern for patients
• Champion the voice of patients and carers, particularly those groups who are seldom heard
• Help to build a common understanding about the health care needs of patients
• Bring a patient and carer perspective to designing and shaping Norwich CCG’s commissioning plans and local healthcare.
• Ensure that the patient and public voice is promoted, listened to and taken into account
• Represent the patient and public voice on the key strategic groups delivering the health agenda in Norwich
• Provide a lay perspective on our overall engagement programme and approach which aims to be proportionate and effective

For further information please call our engagement manager Laura McCartney-Gray. 01603 751638 or This email address is being protected from spambots. You need JavaScript enabled to view it..

The current panel members are:

Joyce Stanley - Carers Council for Norfolk
Joyce Groves - patient representative
Kevin James - Chair, NSFT patient forum
Samantha England - PPG representative (Oak Street)
Sue Capps-Jenner - patient representative
Donald Lane - patient representative, homelessness and drug/alcohol abuse
Jonathon Clemo - CEO Norfolk Rural Community Council
Chris Preston - Arthritis UK, Norfolk branch

+ 1 vacancy


The membership will be undertaking a recruitment drive in the autumn of 2016 concentrating on recruiting representatives from the BAME (Black Asian Minority Ethnic) and young people.

We have arranged for NHS England recommended training for the group through Patient and Public Involvement Solutions. We are also looking to provide training around admin training for members of the group which will include minute taking and writing reports.