Governing Body meeting 24th May 2016

The Governing Body of NHS Norwich Clinical Commissioning Group (CCG) is meeting in public on Tuesday next week (May 24th).

The meeting is being held between 2pm and 5pm in The Pierce Room of The Assembly House in Norwich.

At each meeting there is an opportunity for members of the public to raise any issues not covered by the agenda before members of the Governing Body continue with the meeting. It helps prepare full responses if they are emailed beforehand to This email address is being protected from spambots. You need JavaScript enabled to view it.

The agenda and papers can be viewed at


Jake helps the Healthy Norwich Daily Mile

Jake Humphrey at Trowse Daily MileHealthy Norwich logoTV presenter Jake Humphrey has helped children at Trowse Primary School run the last of their Marathon Daily Miles.

Importantly, it has also been a ‘dry run’ to encourage other schools in Norwich to follow suit – at the behest of Healthy Norwich, the public health initiative run by NHS Norwich Clinical Commissioning Group, Norwich City Council and Public Health.

If your school wants to take part, then contact Active Norfolk


Patients bring expert insight to Norwich CCG

Patient and Community Group April 2016A group of patients and lay-experts have joined a new panel to advise the NHS Clinical Commissioning Group for Norwich.

They have formed the Patient and Community Advisory Group. Their role will be to oversee all of the CCG’s public engagement work, which helps the CCG’s doctors, nurses and managers make important decisions about healthcare in the City.

Will gardening spark your hay fever?

Hayfever season is hereIt’s National Gardening Week (11-17 April) so it’s tempting to get out there, pull up a few weeds and get the lawnmower out of the shed.

But if you’ve had hay fever in the past then you’ll know the perils of grass pollen.  Symptoms include runny eyes and nose; sneezing and itchiness.

Mental health telephone helpline

An integrated telephone helpline for people with mental health conditions is being put in place from April.

The helpline will be operated by staff from Norwich MIND who will work increasingly closely with NSFT staff to ensure a joined up service.  

There are three helplines that existed prior to April 1st 2016:

  • A 24/7 helpline operated by NSFT’s Crisis Resolution and Home Treatment Team for patients who are most at risk and who are registered service users.
  • A telephone line which is part of the Wellbeing service Norfolk & Waveney for people with mild to moderate depression and anxieties. This is for registered Wellbeing service users.
  • A third helpline, run by Norwich MIND since January 2015 for people who are either in treatment with NSFT or within 1 year of discharge.

The solution agreed is to combine the Wellbeing service and Norwich MIND helplines, operating at hours when the existing helplines are busiest. This will be 4pm-midnight on Mondays-Fridays and 10am-midnight at weekends.

The new arrangement will start at the beginning of April 2016. Telephone numbers that service users have will remain for the moment.

This helpline will continue to serve people who are registered with the Wellbeing service, as before.

NSFT’s Crisis Resolution and Home Treatment Team’s 24/7 helpline for people in urgent crisis will also continue as before.

Sonja Chilvers, the Head of Recovery Services for Norwich MIND said: “We are pleased that a solution has been jointly agreed to enable us to continue to provide helpline services to people with all degrees of poor mental health.”

Antek Lejk, the Chief Officer of South Norfolk Clinical Commissioning Group said: “We are targeting our resources most effectively at those patients who need help at the times they most want. It is a sensible solution that has been brought about by collaborative working on the part of the CCGs, Norwich MIND and NSFT.”

Michael Scott, Chief Executive at Norfolk and Suffolk NHS Foundation Trust, said: “By working closely together with the CCGs in Norfolk and Norwich MIND, I am delighted that we have found a way to continue providing this important mental health support service for people when they most need it.”

Choose the right NHS service over Easter

As the Easter bank holiday approaches, GPs in Norfolk are urging people to choose the right service for their needs and not to go to A&E unless they have a serious, or life threatening illness or injury.

Members of the public are advised to stock up their medicine cabinets, ensuring they have medication at home to deal with minor injuries and common ailments like coughs, sneezes, colds and upset stomachs.

If you suffer an illness or injury and you’re unsure where to go for the right treatment or if you need urgent medical advice, you can call NHS 111 free of charge, 24 hours a day, seven days a week.

Pharmacists can help with a range of common conditions and minor injuries, and many are open until late and at weekends. For a list of pharmacies open over Easter please visit

  • Norwich Walk-in Centre is open as usual, 8.30am-7.30pm. 
  • Cromer Minor Injuries Unit is open 8.30am to 7.30pm

By helping people to choose the most appropriate service for their health needs we can reduce the pressure on the busy A&E department which helps us to see everyone more quickly. Please remember that A&E is for serious or life-threatening emergencies only.