An integrated telephone helpline for people with mental health conditions is being put in place from April.
The helpline will be operated by staff from Norwich MIND who will work increasingly closely with NSFT staff to ensure a joined up service.
There are three helplines that existed prior to April 1st 2016:
- A 24/7 helpline operated by NSFT’s Crisis Resolution and Home Treatment Team for patients who are most at risk and who are registered service users.
- A telephone line which is part of the Wellbeing service Norfolk & Waveney for people with mild to moderate depression and anxieties. This is for registered Wellbeing service users.
- A third helpline, run by Norwich MIND since January 2015 for people who are either in treatment with NSFT or within 1 year of discharge.
The solution agreed is to combine the Wellbeing service and Norwich MIND helplines, operating at hours when the existing helplines are busiest. This will be 4pm-midnight on Mondays-Fridays and 10am-midnight at weekends.
The new arrangement will start at the beginning of April 2016. Telephone numbers that service users have will remain for the moment.
This helpline will continue to serve people who are registered with the Wellbeing service, as before.
NSFT’s Crisis Resolution and Home Treatment Team’s 24/7 helpline for people in urgent crisis will also continue as before.
Sonja Chilvers, the Head of Recovery Services for Norwich MIND said: “We are pleased that a solution has been jointly agreed to enable us to continue to provide helpline services to people with all degrees of poor mental health.”
Antek Lejk, the Chief Officer of South Norfolk Clinical Commissioning Group said: “We are targeting our resources most effectively at those patients who need help at the times they most want. It is a sensible solution that has been brought about by collaborative working on the part of the CCGs, Norwich MIND and NSFT.”
Michael Scott, Chief Executive at Norfolk and Suffolk NHS Foundation Trust, said: “By working closely together with the CCGs in Norfolk and Norwich MIND, I am delighted that we have found a way to continue providing this important mental health support service for people when they most need it.”