Carers Rights Day 2015

This press release submitted to the CCG by the Norfolk Carers Agency Partnership

Thousands of carers in Norfolk may be missing out on financial and practical support as they struggle to find and navigate the maze of services and entitlements. This years Carers  Rights Day (20th November) will bring together the county’s carers’ information, advice and support organisations to highlight the need for carers in the county to know their rights and find out about how they can get the help and support they are entitled to.

The Care Act, that came into effect this year, is one of the most significant changes to legislation that gives carers - and anybody who may need health or social care services older people and those who are ill or disabled - the legal right to have details of the local information, advice and help available to support their wellbeing and independence.  Carers have the same rights as others to talk to social and health care services about their own needs – and get an assessment if necessary - and have a say in the way in which services are developed and delivered.

Kevin Vaughan, CAP Manager, says: “Many people who are looking after a relation or friend who is ill, frail or disabled just don’t realise that they are “carers” and so don’t seek the information, advice and support available from local agencies or from social services and the NHS.  They also may not be aware that they can get support from the GP surgery or pharmacy, or from their employer, school or college.   And it’s not just people who are new to caring – even those who have been caring for years may not know their entitlements. We’re aiming to get more local communities to “Think Carer”, to highlight what’s available locally and to provide practical, and emotional, support when it’s needed.”   

Young adults, under 25, who are looking after someone in the family often find it particularly difficult to be recognised and to get the support they need.   

For more information about Carers’ Rights or details of the help and support available throughout Norfolk contact the Carers Agency Partnership (CAP) Helpline on:

Telephone: 0808 808 9876,  Website:;  Twitter: @CAPNorfolk  Facebook CAP Norfolk.   

Young Carers/Young Adult Carers   

Norfolk Carers Support covers the whole of Norfolk and offers someone to talk to, a chance to meet other carers:   Telephone: 01603 219 924 

Norfolk Young Carers Forum is open to young carers 11-19 years of age:   #NYCrights  Twitter:   @NorfolkYCForum    Facebook:  Norfolk Young Carers Forum  Email:  This email address is being protected from spambots. You need JavaScript enabled to view it.  Tel: 07842 534758.

Boom! young carers  offer opportunities to young carers, under the age of 18, to take part in positive activities in a group setting. The service is run by The Benjamin Foundation and is funded by Norfolk County Council.   Tel 0788 024 2374; This email address is being protected from spambots. You need JavaScript enabled to view it.



Patient advisory panel - easy read

We have published ‘easy read’ information for people with learning difficulties, to help them join its new patient advisory group.

We are forming a Patient and Community Advisory Group and we're looking for volunteers to share their experiences and insights. The group has been designed by working with patients and voluntary organisations.

Transformation plans for children and young people’s mental health services

Improved and expanded mental health services for children and young people across Norfolk and Waveney are in the pipeline.

The NHS is planning to invest an extra £1.9m million per year in Norfolk and Waveney to transform access and support for children and adolescent’s mental health services (CAMHS). It is part of a national funding pledge that is recurrent – meaning the new money will be made available year after year.

Gluten-free foods on prescription

After talking with patients and clinicians, NHS Norwich Clinical Commissioning Group has agreed to withdraw gluten-free food on prescription from 1 December, 2015. 

NHS Norwich CCG’s Chief Nurse and Director of Quality, Strategy and Innovation, Sheila Glenn, said: “Whilst we recognise that people who are used to receiving gluten-free food on prescription will be disappointed, we believe this is the right decision. Gluten free food is now widely available in many supermarkets.”

GP Practices have been requested to pass on a letter to patients who they believe will be affected by this decision (the CCG does not have the names or addresses of these patients for data confidentiality reasons). 

The withdrawal of gluten-free food on prescription would save the NHS around £250,000 in total. The cost of just the food itself is about £93,000 which NHS Norwich CCG has to pay for. The rest - about £150,000 - is the cost of procuring, dispensing and handling which NHS England has to pay for.

The CCG has advised GP Practices of this decision and requested that up to 1 December 2015 they should issue prescriptions for supplies that will last up to or around that date. 

Self Care for Life – with help from the health expert on the High Street

Self Care Week 2015To mark Self Care Week 2015 (16 – 22 November) NHS Clinical Commissioning Groups in central Norfolk are highlighting the health expert on the High Street – the community pharmacist.

Pharmacists are expert healthcare professionals who can give advice and recommend treatments for minor health conditions such as coughs, colds, sore throats and childhood fever.

Pharmacist Paul Baines from Boots in Norwich said: “'Community pharmacy is an integral primary care partner to help support patients to take informed ownership for their own health by not only the provision of services but also the expert advice provided by both pharmacists and trained healthcare counter staff.  Self Care Week is a great way of creating a way of supporting our patients.”


Carers Rights Day 2015

Carer’s Rights Day is on November 20th 2015. It is aimed at making carers and organisations aware of

  • Carers’ rights
  • Local support, advice & guidance for carers
  • Greater awareness of the needs of carers

Every year, it is estimated that 2 million more people find themselves acting as a carer for another person.  It is important that we all consider how carers are part of a society which supports them, and values their role. 

Carers UK - Information Packs

Carers UK have produced a guidance book for carers which covers

  • Benefits: an overview of which benefits you or the person you care for may be entitled to and information about how to get a benefits check.
  • Other financial help including help with council tax, fuel costs, pensions and health costs.
  • Practical help including community care assessment, carer's assessment and direct payments.
  • Technology: information about health and care technology that could make life easier for you and the person you care for.
  • Your workplace: your rights at work, from flexible working and parental leave to protection from discrimination.

Norfolk Carer’s Agency Partnership

Locally, all Carer’s in Norfolk can access a variety of support, information and advice through the Carers’ Agency Partnership.  The services are provided via a network of experienced, local organisations and include

  • Information and advice
  • One-to-one support
  • Short breaks
  • Groups
  • Befriending
  • Grants
  • Signposting
  • Emotional support

You can access these services via either the Carers’ helpline 0808 808 9876 or the CAP website

Join the CCG as a patient representative

Can you advise the CCG as a patient? In partnership with our Community Involvement Panel Steering Group and partners from the voluntary sector the CCG has developed a better way to ensure that the 'patient voice' is at the heart of everything we do. Of course, patients helped us design this.

You can read more and download the application material at