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  • Pharmacies are great for advice and treating most minor illnesses and injuries.
    pharmacy symbol
    The NHS 111 service is always here for you, if it's urgent but not an emergency. 111
    Or try the walk-in centre in Rouen Road, Norwich, open 7am-9pm. Rouen House

  • Limited places are available NOW on fully-funded part-time courses to help former nurses to return to practice and move into General Practice. Applications close soon. http://bit.ly/35hAbRIGP nurse course1
  • Public Health England is seeking views on proposals to revise the policy for chlamydia screening in England.

    Professionals and young people are invited to contribute, by 11:45pm on 25 February 2020.

    More information here.
  • Our doctors, nurses, and other staff work incredibly hard to help people during the winter. It is one of the busiest times of the year and we thank them for their hard work.

    Together, the NHS and social care teams in Norfolk and Waveney are doing more to increase services or capacity this winter. You can read more about in our special Winter 2019/20 briefing.
  • Across the NHS a great deal of preparation has already been undertaken to ensure that any disruption caused as a result of there being no deal can be minimised.

    The NHS is closely following advice from the government and is keen to reassure patients that medicines and equipment will continue to be available and any disruption will be minimal.

    More here.

Your Health

EPS logoElectronic prescriptions are now in use at Norwich GP practices and pharmacies. Read more here


nhs choicesOne of the best sources of information about health conditions and how to treat them is at NHS Choices.


military veterans pic   Armed forces veterans - NHS web pages dedicated to your healthcare


Healthy Norwich logoFor news about Healthy Norwich and ways to lead a healthier lifestyle



Norfolk care guide imageIf you're looking for care services, try the pdf Norfolk guide to care and support for adults 2015 (4.63 MB) (courtesy of CareChoices UK).



YourNorwich org website imageIf you want to find support offered by local voluntary groups then go to www.yournorwich.com


heron logoFor non urgent health information you can visit HERON, which contains information about services available and information about a wide range of diseases and conditions in various community languages and formats.


Further information which will support the LGBT+ and professionals who work with the community


Your choices as an NHS patient

You have choices as an NHS patient - "nothing about me without me". Your doctor, nurse or consultant should always discuss options with you, so you can make an informed decision about your health and your treatment.

When your GP refers you to a hospital, you can choose where you would prefer to go. There is a lot you will need to consider, such as waiting times and convenience. Your GP or nurse can help you make these decisions.

Ask your GP about NHS Choose and Book - which is how you can choose where to go for treatment. You can see the Choose and Book website here.

You can find out more about local NHS hospitals and other major NHS providers on the Local NHS Trusts page of this website. But of course you do not have to choose a local hospital - it's your decision.

You can also find out how to choose the right care when its urgent or an emergency - have a look at the website menu to the left of this page.

Your rights as an NHS patient

Your rights as a patient are set out in the pdf NHS Constitution (1.68 MB) . Among these, you have the right to access certain services commissioned by NHS bodies within maximum waiting times. Where this is not possible and you ask for this, the NHS will take all reasonable steps to offer you a range of suitable alternative providers.

You may have heard about '18 weeks'. This is our pledge that after your GP has referred you to hospital, your consultant-led treatment should begin within 18 weeks.

Sometimes there are very good reasons why this does not happen, for example you might have cancelled or rebooked the appointment you were given. Sometimes patients agree with their specialist that a procedure should be delayed for good clinical reasons.

Need urgent healthcare? Feel poorly or hurt yourself? Try your community pharmacy. But if it is urgent and you cannot see your GP, call 111 or think about the Walk-in Centre in Norwich or Cromer Minor Injuries Unit. Watch this film to find out more.