Welcome to NHS Norwich CCG’s engagement, involvement and consultations pages.
The CCG is committed to public involvement and engagement, as this helps us make better commissioning decisions. Please select from the drop down menu and read about our activity over the past 12 months such as our New Model of Care Consultation or our work with the LGBT+ community. We will be arranging a number of events over the next 12 months as well as inviting people and stakeholders as well outlining the different ways you can be involved through our Community Involvement Panel.
This year the CCG carried out a 12-week consultation on our initial thoughts for a New Model of Care (NMoC) for Norwich. We used a number of methods of engaging with our communities, including an A4 document containing scenarios, an Easy Read version of the Consultation document, translation of the consultation document into languages other than English, such as BSL. As you can see below we asked Deaf Connextions – a local charity to produce a BSL video of the consultation for us and Opening Doors a Learning Disability charity to translate the document into EasyRead.
Your views on what we do and how we do it are very important to us.
The patient and public voice plays a key part in our decision making processes. We are continually working to improve and extend opportunities for all people in our communities to have their say on local healthcare services and our work and to influence the decisions we make.
Our Engagement, Consultation and Engagement Strategy (2017 – 2020), developed with partners inside and outside the CCG, sets out the principles which guide all our involvement and engagement activities and underpin our day to day work.
- Being open, honest and explaining the reasons for what we do
- Responding to questions promptly and fully
- Having a clear, easy to recognise corporate style or ‘brand’ in all we do
- Working in partnership with other agencies to plan and coordinate communication
- Internal communications that support our staff to communicate effectively with all our partners and stakeholders and the public
- Promoting our achievements and building credibility and trust in our work and the services we start to commission Planned and focused
- Making sure that NHS Norwich CCG staff have the appropriate engagement communications skills and expertise to deliver
- Two-way communications internally and externally, encouraging feedback at all levels and showing where services and systems hav echanged to reflect this clear and caring
- Using clear language in plain English with no jargon so that everyone can understand what we are saying (translated when required)
- Being sensitive and respectful to the needs and aspirations of others
- Avoiding jargon and acronyms where possible
- Making sure we reach the right audiences at the right time, and making sure what we do is accessible to those receiving it
- Using the resources available to us prudently to deliver the maximum benefit, cost-effectively
- Using good engagement and communications methods consistently with clear, strong messages, often over a period of time to achieve impact
Each year we report back to our Governing Body on our engagement activities and you can read the latest below