The ambulance service is now working to meet new response times, being introduced across the country.
When you dial 999, the ambulance operators are now given more time to talk with you and decide the most appropriate response. The average times for a response have been changed and they differ depending on how serious the emergency is. The ambulance service will always try to get to those people who are in most need and the new standards will help them dedicate the right resource for the right outcome.
You can read more in this pdf infographic (589 KB) .
Remember - our ambulance service is really busy. Please only dial 999 if it is a genuine emergency. If it is urgent but not an emergency then call 111.