Use health services wisely this Easter

People living in Norfolk and Waveney are being urged to help the NHS to help them by using healthcare services wisely over the Easter weekend.

The area’s five NHS Clinical Commissioning Groups (CCGs) – Norwich, South Norfolk, North Norfolk, West Norfolk and Great Yarmouth and Waveney – are reminding people that going to the right place for treatment and advice will mean they get the help they need more quickly.

Anyone who needs a repeat prescription is being encouraged to order and collect it in advance of the bank holiday weekend.

For minor injuries and illnesses, people should self-care at home using a well-stocked first aid kit containing antiseptic cream, plasters and painkillers.

A wide range of healthcare advice on minor illnesses, infections, headaches, emergency contraception and coughs and colds, is also available from pharmacies, many of which are open over the weekend.

If it is urgent but not an emergency, you can call NHS 111. Available 24 hours a day, 365 days a year, the freephone number is manned by trained advisors, supported by clinicians, who can offer advice or arrange for you to see a doctor or nurse if appropriate.

The NHS walk-in centre at Rouen House in Rouen Road, Norwich, is open between 7am and 9pm every day. A nurse-led centre, it can help with a range of issues, including minor cuts and wounds, strains and sprains, flu-like symptoms, skin complaints and stomach problems. You can simply walk in, without an appointment.

The minor injuries unit based at Cromer Hospital in Mill Road is also open seven days a week, from 8am to 8pm. Patients can turn up without an appointment and receive treatment for minor injuries such as minor wounds, burns or simple fractures.

Pharmacist Ben Ampomah said: “Over Easter, we are asking people to make sure they have their tablets in stock and order early. But if you have a problem during the Easter weekend, then go to your pharmacist who will help you to get medication until the surgeries open again rather than heading into A&E.

“We are also able to offer advice on a range of minor ailments, such as coughs, colds, hayfever and rashes. People don’t need to make an appointment but can just pop into their local pharmacy who will provide immediate advice or ensure they have an onward referral to the right service.”

Dr Liam Stevens, interim chairman of NHS Great Yarmouth and Waveney CCG, said: “There are a wide variety of NHS services available for anyone who becomes ill or injures themselves over the Easter break. We are urging people to think about the help they need and choose the right service to meet their needs.

“By choosing well, not only will you get treatment more quickly but will also leave urgent care services free for people in greater need.”

A list of pharmacies open over the Easter weekend are here. Please double check for any changes by calling the pharmacy before you travel