Patients given a voice on NHS transformation plans

Patients across Norfolk and Waveney will get to have their say on plans to transform the region’s health and care system at a series of consultation events being held later next month (November 2017)

The events have been organised by consumer champion, Healthwatch Norfolk, following public concerns over a lack of available information on future plans for local services under the Sustainability and Transformation Partnership (STP).

Ambulance response times

The ambulance service is now working to meet new response times, being introduced across the country.

When you dial 999, the ambulance operators are now given more time to talk with you and decide the most appropriate response. The average times for a response have been changed and they differ depending on how serious the emergency is. The ambulance service will always try to get to those people who are in most need and the new standards will help them dedicate the right resource for the right outcome.

You can read more in this pdf infographic (589 KB) .

Remember - our ambulance service is really busy. Please only dial 999 if it is a genuine emergency. If it is urgent but not an emergency then call 111.


Expert report says there’s never been a better time to stop smoking – coincides with launch of Stoptober

  • Healthy Norwich logoHighest quitting success rate on record in first 6 months of 2017
  • First time ever increase driven entirely by successes among the less well off
  • Expert report says there’s never been a better time to quit with e-cigarettes one of the key drivers
  • Launch of Stoptober mass quit event sees new TV ad feature e-cigarettes for the first time

New data published today shows quitting success rates at their highest for at least a decade, up to 19.8% for the first six months of this year, significantly higher than the average for the last 10 years (15.7%).

  • Success rates among the less well off have for years remained stubbornly low, but in a major turnaround the sharp increase in success rates is being seen entirely among this group. For the first time, any smoker - no matter their background or job, sex, age, where they live has virtually the same chance of quitting successfully as the next person.

Norfolk Football clubs campaign for healthier playing areas with ‘Smokefree Sidelines’

Smokefree Sidelines logo#SmokefreeSidelines is a new initiative with the aspiration to prevent smoking tobacco in football environments being seen as normal. It aims to encourage spectators to refrain from smoking pitchside and near playing areas, where impressionable children and young people can see it. 

The campaign was launched in July at Norfolk FA’s largest tournament - The FDC Youth Cup, by NHS Norwich Clinical Commissioning Group (CCG), Smokefree Norfolk and Norfolk FA, with the support from Norfolk District Councils. In the last two months 12 clubs have signed up to become a ‘Champion’ of the scheme for their district. Fakenham Town FC were the first club to get involved in the project, flying the flag for North Norfolk, with Horsford Youth and Aylsham following up for the Broadland District.

Norwich CCG "shortlisted" for CCG of the Year.

NHS Norwich CCG has been shortlisted in the Health Service Journal Awards for “CCG of the Year”.

The CCG submitted an entry based on our “New Model of Care” which incorporates our YourNorwich that helps keep people out of hospital with schemes such as HomeWard and the Norwich Escalation Avoidance Team, Healthy Norwich and our work to support primary care, eg our work with OneNorwich. The Norwich New Model of Care is delivering accessible, good quality, sustainable services in the community, ‘wrapped around’ patients, delivered by the right professionals, enabling people to keep well at home.

The entry stressed our ‘New Model of Care” is a partnership, involving our member practices, all other providers in the local ‘system’ including social care and therefore the shortlisting of Norwich CCG in the HSJ awards is a credit to all.

In announcing those shortlisted for all categories, the Editor of the HSJ has written “The NHS has many claims to fame, and one of them is that its restless desire to improve provides the inspirational content for the world’s biggest celebration of healthcare excellence.... Entrants demonstrated outstanding practice and innovation, which help to safeguard and improve patient care, improve value and efficiency in healthcare and have been judged to be leading the way in this increasingly important area.”

All of the CCGs in this category have been asked to make a short presentation to the final judging panel in October and the winners will be announced on 22nd November.