New Future for 111/OOH Services

A five-year contract to run the NHS 111 service and out of hours urgent primary care services in Norfolk and the Wisbech area of Cambridgeshire has been awarded to an experienced social enterprise, called IC24.

IC24 provides the NHS 111 and OOH service in Great Yarmouth and Waveney, and in South Essex.  It also runs the NHS 111 service within North Essex along with primary care out of hours services throughout Northamptonshire, Kent, Sussex and East Surrey. 

Walk-in centre moving

Timberhill Walk-In centre is to move to a new home on 1 June 2015.

New purpose-built facilities in Rouen House, Rouen Road, Norwich, will be available from 1 June, 2015 in a phased opening, managed by Norwich Practices Limited (NPL), a consortium of Norwich GPs who run both the walk in service and the GP services. 

The new health centre, which will also have the new name of Norwich Practices’ Health and Walk In Centre, will be completed in two phases with the first phase completed on 1 June 2015 and the second by September 2015.  Until the centre is fully operational in September, this may have some impact on patients using the walk in facility. They could experience longer waiting times before being seen.

More dementia support in Norfolk

Every person in Norfolk diagnosed with dementia will be offered information and advice on the range of support available to them as part of a new countywide project to help patients and their carers cope with the life-changing impact of the illness.

Being told that you or a loved one has dementia can be a traumatic and worrying time.

But from this month, anyone in Norfolk diagnosed with the condition will be offered a pack containing details of the free help and support available to patients and carers.

Chief Officer being recruited

NHS Norwich Clinical Commissioning Group is recruiting a Chief Officer. The ad is on NHS jobs .

Following a productive and successful tenure, our current Accountable Officer has moved on. As a result, we are now starting the process to identify and appoint the individual who will play a key role in leading Norwich’s continued
success in what will be a challenging but rewarding time ahead.

This executive leadership post is responsible for ensuring the interests of our patients and communities are at the centre of the CCG’s decisions, and that voices of our 22 member practices are heard.

Norwich CCG has made real progress in improving care for patients:

It’s YourNorwich programme is developing and integrating patient care. Already it has introduced:

  • A virtual ward
  • Community IV service
  • Sleep service for families of disabled children
  • Enhanced care home support by GPs
  • A database to promote care offered by local voluntary groups
  • A support service led by Age UK

The Healthy Norwich programme has just awarded more than £85,000 in grants to 23 local organisations to run prevention and improvement schemes to local areas.

In the face of unprecedented pressures on urgent care and hospital services, the CCG has led and collaborated resilience measures to improve care for patients and invests more in mental health than many other areas of England.

Dr Chris Price, Chair of NHS Norwich CCG Governing Body, said: “We are proud of what we have achieved for our patients, on behalf of our Member Practices so far.

“The CCG is now looking for a dynamic and inspiring leader with the gravitas to unite colleagues and stakeholders across the local health economy. In doing so, they will build on the strong foundations already made by the CCG and help to deliver the fundamental transformation required to ensure our population continues to receive outstanding care and services, whilst maintaining value for money.”

Interviews will be held in early August 2015.

Governing Body

Future Governing Body meetings in public  

Members of the public are welcome to attend these meetings and listen to our discussions. 

  • Tuesday 28th May
  • Tuesday 23rd July
  • Tuesday 24th September
  • Tuesday 26th November

Questions from the public should be emailed in advance to This email address is being protected from spambots. You need JavaScript enabled to view it.

The Governing Body is led by local doctors, nurses and lay members:

  • Tracy Williams, (Queen's Nurse) Chair
  • Dr Chris Dent, (GP) - Vice Chair
  • Dr Victoria Stanley (GP)
  • Dr Jeanine Smirl (GP)
  • Dr Andy Douglass (GP)
  • John Isherwood (Practice Manager)
  • Karen Watts (Nurse)
  • John Plaskett (Lay member, Governance)
  • Joanna Hannam (Lay member, Engagement)
  • Dr Neil Ashford (Secondary Care Doctor)
  • Rob Bennett (Lay member)
  • Melanie Craig (Chief Officer)
  • John Ingham (Chief Finance Officer)

INTRAN LogoIf you require the agenda or other documents in an accessible format such as BSL, large Print, easy Read or languages other than English then please email This email address is being protected from spambots. You need JavaScript enabled to view it. or phone her on 01603751638

  pdf Further details about the NHS Accessible Information Standard  (185 KB)


Norwich CCG actively seeks to ensure that its work is shaped by and influenced by the needs and views of the people who need and use our services. That is why we have the very clear aim, as set out in our constitution, of ‘increased participation of local people in health and healthcare decisions, both public and personal’.

In this way we try to ensure that the patient and public voice is at the very heart of our decision making. There are a number of ways you can get involved in helping us make that happen. More here.

Our Governing Body includes a Lay Member for Patient and Public Participation, This email address is being protected from spambots. You need JavaScript enabled to view it.. if you have any questions, suggestions or concerns about how we can improve our consultation and engagement activities, you can contact her directly.