Patient Stories helping the NHS get better

Stories posted online by patients about the care they’ve received are helping the NHS get better.

NHS Norwich Clinical Commissioning Group is promoting the use of Patient Opinion, which enables people to write up their experiences – good or bad – and share with the world.

NHS staff are able to respond publicly, and say when they make changes to improve things for other patients.

The CCG says 114 people living in the Norwich area have posted stories about their experience of care by local NHS services, which have been read nearly 24,000 times.

Getting On in Norwich

From April 2015 and over the next six years, a £4.5 million project supported by the Big Lottery Fund to combat loneliness and social isolation among older people in Norwich will be delivered by a Partnership* of voluntary, statutory, private sector organisations and older people in the City.

Getting On in Norwich will be starting work with a small number of communities next Spring to learn about the approaches that work best before rolling out activities across the whole City over the next six years.

Loneliness and social isolation, which are known to contribute to depression and poor physical health, can hit anyone but older people are particularly at risk.  They also mean people find it hard to get the help they need when things go wrong.  

New look for NHS patient transport service

The NHS non emergency patient transport service undergoes a new look next week. The telephone access number also changes. NEWPATIENT IMAGE

From October 1st, the service will be provided by ERS Medical. ERS Medical is a major force in providing non-emergency ambulance services to the NHS across the country.

The telephone number to book journeys has changed. Patients who believe they may be eligible and who need to make a booking will now call 0333 240 4100.

ERS Medical is already a familiar name in the area as its courier division has been operating around Norfolk since July 2012. Its fleet of courier vehicles service the Norfolk and Norwich University Hospitals and Queen Elizabeth Hospital, King’s Lynn as well as GP surgeries, dentists and podiatrists in the region.

Our weight loss service helps patients regain health

Our weight management service (we call it Slimming World on Referral) has been so successful that we're going to continue funding it for at least another 9 months.

More than 2,000 patients with a body mass index (BMI) of over 30 have taken part in the pilot project over the last two years. They receive vouchers for weight loss classes over 12 weeks.

The people who've received vouchers needed extra support fromn the NHS for the sake of their health and were referred in by their GP. More than 60% of patients who have benefitted over the last two years lost at least 5% of their body weight. Thirteen per cent of participants lost more than 10% of their body weight.

Keep Well This Winter

A free event featuring advice and fun activities to help people maintain their health and wellbeing this winter is being held next week. 

We're working in partnership with Norwich City Council, Age UK and Norfolk County Council to hold the winter wellbeing event to help people prepare for the seasonal cold weather.

Cllr Mike Stonard, cabinet member for environmental strategy, said: “This is a great opportunity to find out more about local services. 

"It is aimed at anyone who is vulnerable to the cold including the elderly, people with long-term illnesses, households with children, and those on low incomes.

Health Norwich grants helped make Norwich healthier!

As many as 67,000 people in Norwich have been helped to lead a healthier lifestyle, thanks to nineteen projects funded by Healthy Norwich. Healthy Norwich logo

Healthy Norwich is a public health movement, run by NHS Norwich Clinical Commissioning Group (CCG), Norwich City Council, Norfolk County Council Public Health and other local partners.

Norwich CCG gave out grants totalling more than £62,000 to 19 organisations, last year, to run ‘Healthy Norwich’ projects.

The emphasis of the projects was to help increase people’s knowledge and skills, build self-esteem and resiliency. Support ranged from education for young people about sex and relationship as well as drug and alcohol, to healthy lifestyle messages to vulnerable individuals and migrants who have settled in Norwich.

Thousands helping in NHS research

Thousands of Norfolk and Suffolk patients taking part in NHS research - report

Thousands of patients across Norfolk and Suffolk are helping the NHS by taking part in local research, according to a new report just released. 

The report has been released by Norfolk and Suffolk Primary and Community Care Research Office, 

It reveals that 5870 members of the public were recruited to take part in research studies in GP Practices and in NHS community care organisations in Norfolk and Suffolk during 2013/14. In total, more than 50,000 patients that have been recruited since 2008.