Complaints / compliments

Patient Enquiries and Complaints

NHS Norwich Clinical Commissioning Group is committed to responding to all comments and concerns raised by patients about the care and support they receive.

The CCG is working with NHS South Norfolk Clinical Commissioning Group to investigate and record compliments, complaints, comments and concerns from patients and members of the public. To contact the complaints team:

Phone: 01603 595857
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Write: NHS South Norfolk Clinical Commissioning Group, Lakeside 400, Old Chapel Way, Broadland Business Park, Thorpe St Andrew, Norwich, NR7 0WG.

If you need to raise issues about the care you receive from your doctor (GP), dentist, pharmacy or optician you will need to contact the "Local Area Team" at NHS England:

Phone: 0300 311 22 33
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Write: NHS England, PO Box 16738, Redditch, B97 9PT

 

pdf Complaints Handling Policy and Procedure August 2018 (197 KB)